Customer Solutions Analyst providing technical support to SiteMinder customers. Engaging with global clients to enhance customer satisfaction through effective troubleshooting and support.
About the role
- Senior Business Analyst supporting invoicing and data analysis for Utility Partnerships & Innovation at PG&E. Collaborating with internal teams to drive data-driven decision-making.
Responsibilities
- Assist with development and metrics of the overall UP&I organization
- Help teams maintain standards and refresh existing dashboards
- Translate business requirements from teams who are not familiar with customer data
- Develop and write code for pulling the customer data
- Respond to data requests from regulators
- Proactively monitor and manage key fee schedule milestones
- Compile and analyze data and help identify trends as needed
Requirements
- Bachelor of Science in Business, Finance, Economics, Engineering or related
- 4 years of work experience in job related field
- Previous experience with Utility customers and familiarity with CC&B
- Experience and capability with Tableau and Power BI
- Experience with SAP
- Experience with Salesforce
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Discretionary incentive compensation programs
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