Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
About the role
- ICT-Support Engineer resolving 2nd- to 3rd-level support issues at p3b AG, a successful Swiss IT company. Collaborating with developers and managing network infrastructure.
Responsibilities
- You handle incidents in 2nd- to 3rd-level support and find efficient solutions
- You analyze and resolve more complex technical problems
- You resolve incidents directly by phone, remote access, or on-site
- You take care of infrastructure, servers, and networks
- In addition, you create and maintain relevant documentation (e.g., manuals)
- You manage user and permissions administration
- You work closely with developers and other key stakeholders in the company
Requirements
- Completed education in the IT field or equivalent professional experience
- Knowledge of Windows Server as well as M365/Azure
- Proven professional experience in ICT support
- Category B driving license is an advantage
- German spoken and written (C1)
- English at least basic knowledge (B2)
Benefits
- Flexible working models in the Bern region as well as remote work
- Varied tasks with room for initiative and development
- A successful company with long-standing presence in the Swiss market
- A working environment that challenges your creativity and promotes personal responsibility
- Flexible working hours for a perfect work-life balance
- Part-time work models are possible
- Support for your professional development
- Attractive and modern working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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