Senior Technical Support Engineer providing advanced technical support for Infra line of Products at Progress. Managing complex technical issues and mentoring junior staff while prioritizing customer care skills.
About the role
- Experienced IT professional supporting multiple locations around Philadelphia and Southern New Jersey with extensive customer service and technical skills.
Responsibilities
- Setting Up Customer Networks (cloud to keyboard)
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
- Remote troubleshooting of client, as well as on-site when required
- Monday - Friday schedule
- One Saturday per month for the first 18 months
Requirements
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 5+ Network Setup experience (installing AP's, switches, and firewalls)
- Extensive experience in virtualization and networking
- Above and beyond customer service
- Bachelor's degree
- IT-related certifications
- MSP Experience
- Health/Medical IT Experience
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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