Director of Technology overseeing enterprise integration landscape modernization at Ferguson. Leading strategy and execution in a hybrid environment with team collaboration.
About the role
- Director of Patient Services overseeing patient support services strategy and governance. Ensuring operational delivery in compliance with local patient needs and quality standards.
Responsibilities
- Owns Patient Services strategy aligned to TA/Brand objectives and patient needs, with accountability for service portfolio governance and lifecycle management.
- Ensures all patient services operate in full alignment with compliance, regulatory, medical, and quality standards.
- Drives end-to-end execution of Patient Services programs, ensuring operational readiness, consistency, and reliability across markets and vendors while proactively identifying and mitigating operational and delivery risks.
- Responsible for Patient Services performance management, defining and tracking KPIs including time to treatment initiation, adherence and persistence, as well as service utilization and drop-off.
- Acts as the primary liaison with ONE Patient Support Program (PSP) CRM and other patient solutions to ensure seamless service integration, data quality, and operational effectiveness.
Requirements
- 10+ years of experience in Patient Services, Patient Support Programs, Medical Operations, or related roles within pharmaceutical, biotech, or specialty care environments
- Demonstrated experience designing, governing, and delivering patient service programs aligned to TA/Brand strategies
- Strong knowledge of regulatory, compliance, medical, and quality requirements impacting patient services tools and PSPs.
- Proven experience managing service performance through KPIs
- Experience leading cross-functional collaboration in matrixed organizations
- Strong operational leadership skills, including vendor management and oversight of external service partners
- Proficient English, both written and spoken.
Benefits
- Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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