Retail Operations Specialist responsible for operational support and systems troubleshooting in retail settings for Sheet Society. Fostering collaboration and continuous improvement across teams in a hybrid work environment.
About the role
- Customer Operations Associate working closely with Customer Success Managers to ensure customer success in AI-powered user research. Collaborating with engineering teams and advocating for users.
Responsibilities
- Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
- Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
- Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
- Contribute to product knowledge by building and maintaining help center content and improving internal documentation
- Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
- Develop process and systems to optimize our internal workflows, including incorporation of automation and AI
Requirements
- Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
- 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
- Excellent communication skills, with experience adapting communication to relevant audiences
- A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
- Experience developing strong product expertise and/or technical expertise
- Strong organizational skills and experience managing multiple priorities or workstreams in parallel
Benefits
- Daily collaboration with founders, shaping the core product vision.
- Exposure to and collaboration with design and research leaders at top global brands.
- Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Manager at Trace, facilitating real - world data capture for physical AI. Coordinating logistics, training, and troubleshooting during operational launches with partners.
Carrier Operations Representative sourcing and managing carrier operations for KCH Transportation. Collaborating with trucking partners for on - time delivery in a fast - paced logistics environment.
UAV Pilot & Flight Operations Intern at a fast - growing deep - tech start - up developing software for UAV situational awareness in military applications.
Consultant providing advisory services for financial sponsors at FMI's Private Equity Services Practice. Involves project management and analysis in the built environment sector.
Strategy Leader at high - growth Business Unit at EXL driving strategic planning and cross - functional alignment. Collaborating with internal marketing teams for effective communication of strategies.
Head of Grocery & E - commerce Operations overseeing daily operations for a new supermarket chain in London. Focused on building processes and enhancing team performance in a fast - paced environment.
Analytical support for Peninsula's global bunkering operations involving performance analytics and data integrity. Collaborate with teams to enhance operational performance and validate operational records.
Coordenador das dark stores do Zé Delivery na Nidos Logística. Garantindo eficiência na operação e supervisão das equipes responsáveis pelo recebimento e despacho de pedidos em Belo Horizonte.
Assistant in Operations and Performance at Nidos overseeing night execution and management of logistics. Responsible for real - time monitoring and reporting KPIs.