Head of Grocery & E-commerce Operations overseeing daily operations for a new supermarket chain in London. Focused on building processes and enhancing team performance in a fast-paced environment.
Responsibilities
Build and implement scalable operating procedures (SOPs) across store operations
Establish consistent workflows for inventory, store readiness, reporting, and daily execution
Create operational structure and cadence to support a growing footprint
Ensure stores remain customer-ready, well-stocked, and operationally consistent
Support store launches and operational rollouts, including stock arrival, layout execution, and readiness checklists
Manage inventory flow and replenishment to maintain accuracy and availability
Improve back-of-house organisation and stock control processes
Oversee in-store technology and payment systems, coordinating troubleshooting as needed
Maintain operational standards, including basic health & safety compliance across sites
Support onboarding and training for store teams; develop clear documentation and playbooks
Hire a high performing dynamic store team, develop and coach them to deliver best in class customer experience
Build the blueprint for how a store should run to be rolled out to future stores during this phase of expansion
Requirements
Strong grocery and/or hospitality operations experience in a fast-paced environment
Proven ability to build an operating system from scratch, including SOPs, playbooks and scalable operational processes
Experience improving inventory flow, replenishment and stock control
Experience supporting store launches and readiness
Confident managing in-store tech and payment systems troubleshooting
Good understanding of operational standards
Experience onboarding, training and coaching store teams
Able to hire and develop a high-performing team focused on customer experience
Experience launching e-commerce operations
Hands-on, highly organized and comfortable building structure in a scaling business
Strong execution skills with attention to detail and consistency
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