Regulatory Complaints, Associate resolving member and provider complaints at Oscar Health. Working closely with regulators and internal teams to ensure compliance and effective solutions.
Responsibilities
Research and Resolution of Regulatory Complaints
Supports identification of escalated issues by using Oscar systems and processes
Partners with internal business teams and leadership to share trends related to complaints received while proposing solutions to prevent recurrence
Advise teammates on potential solutions to current regulatory complaints
Develop and maintain successful relationships with state insurance regulators
Compliance with all applicable laws and regulations.
Requirements
4+ years of experience in health insurance customer service, claims, appeals, or Regulatory team
2+ years of experience working with regulators
Benefits
Health insurance
Participation in Oscar's unlimited vacation program
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