Technical Support Engineer for a SaaS company, resolving complex technical challenges and supporting clients with application issues, APIs, and databases. Collaborate across teams for efficient problem - solving in a hybrid role.
About the role
- Technical Support Intern assisting with software installation and SQL issue resolution at Optos. Providing hands-on experience in database management and IT systems support.
Responsibilities
- Assist with installing and configuring essential software tools that support remote system monitoring.
- Identify, troubleshoot, and help resolve SQL database issues, including challenges related to systems approaching 10 GB data limits.
- Analyze data trends and prepare a comprehensive report outlining findings, progress, and recommendations.
- This internship will provide hands-on experience in database management and offer meaningful insight into proactive approaches for resolving technical issues in a production environment.
Requirements
- An IT background with an understanding of fundamental database concepts.
- Experience with software installation and the use of technical tools relevant to the project.
- Ability to work effectively both independently and within a team setting.
- Strong organizational skills with the ability to plan and prioritize tasks to meet deadlines and deliver high-quality results.
- Excellent written and verbal communication skills, ideally with experience preparing documentation or presentations.
- A positive attitude, curiosity, and willingness to learn.
Benefits
- Highly competitive compensation and benefits package
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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