Technical Support Engineer for a SaaS company, resolving complex technical challenges and supporting clients with application issues, APIs, and databases. Collaborate across teams for efficient problem - solving in a hybrid role.
About the role
- Technicien support réseau N1 assisting users with network connectivity and IT solutions in an inclusive company that focuses on social integration and job opportunities.
Responsibilities
- Assurer une assistance technique réseau de premier niveau auprès des utilisateurs
- Support et conseil aux utilisateurs
- Fournir un support technique de premier niveau pour les problèmes matériels, logiciels et de connectivité
- Conseiller les collaborateurs sur les bonnes pratiques d’utilisation des outils informatiques
- Effectuer une analyse initiale et résoudre les incidents avant escalade si nécessaire
- Accompagner les nouveaux collaborateurs dans la mise en place de leur environnement IT (comptes, équipements, applications)
- Assurer la récupération et la gestion des équipements lors des départs
- Distribuer et configurer les nouveaux ordinateurs portables et périphériques
- Assurer le remplacement et la mise à jour des équipements si nécessaire
- Intervenir sur les migrations de données et systèmes lorsque l’exécution à distance n’est pas possible
- Garantir la continuité des opérations pendant les activités de migration
Requirements
- A compétences égales, priorité aux demandeurs d'emploi en situation de handicap et autres bénéficiaires de l'obligation d'emploi
- Le candidat doit avoir un minimum de connaissances réseau pour être à l'aise techniquement et ainsi s'appuyer sur les procédures de support existantes.
Benefits
- Avantages CSE
- 50% Transports
- Mutuelle
- Prime vacances
- Chèques cadeaux
- Conciliation vie pro/vie perso (horaires, aménagement de poste, télétravail...) sous conditions du poste
- Prévoyance
- Tickets restaurants
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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