Technical expert supporting MSP partners with DNS infrastructure and networking issues. Focused on troubleshooting, onboarding, and best practices in a hybrid role based in Atlanta.
About the role
- Technical Support Engineer for a SaaS company, resolving complex technical challenges and supporting clients with application issues, APIs, and databases. Collaborate across teams for efficient problem-solving in a hybrid role.
Responsibilities
- Join a well-established product company where technical excellence meets customer impact
- Act as the highest escalation point for complex technical challenges
- Consult directly with clients to troubleshoot custom application issues
- Work with relational databases to trace problems at the data layer
- Interact with REST API frameworks to isolate integration failures
- Assist with communication and testing during scheduled infrastructure maintenances, feature releases, and major application events
- Qualify and prioritize development issues, translating technical findings into clear business impact assessments
Requirements
- Minimum 2 years of experience working complex technical support cases or similar escalation-level troubleshooting
- Demonstrated experience across at least 3 different software products or platforms
- Hands-on experience with REST API frameworks, including debugging API calls, authentication flows, and integration issues
- 1+ years working with SQL and relational databases (writing queries, analyzing data, diagnosing data-layer issues)
- Solid understanding of email technology protocols including SMTP, IMAP, and LDAP, as well as networking fundamentals and internet connectivity troubleshooting
- Strong documentation skills with the ability to produce accurate, clear technical write-ups quickly
- Excellent communication in English, with the ability to empathize with customers while conveying confidence and technical authority
- A creative, curious mindset with sharp attention to detail and strong research instincts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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