Technical Support Engineer for a SaaS company, resolving complex technical challenges and supporting clients with application issues, APIs, and databases. Collaborate across teams for efficient problem - solving in a hybrid role.
About the role
- Technical Support Manager responsible for customer success and advanced technical support in HVAC systems. Leading service engineering training and driving system performance in India.
Responsibilities
- Providing technical support to field service team
- Sustaining business growth and profitability by maximizing value
- Analyzing customer data to improve customer experience
- Holding product demonstrations and training for employees & customers
- Own customer success strategy for key and strategic accounts
- Build strong relationships with customer technical and operations leadership
- Drive system performance improvement and reliability
- Provide advanced‑level technical support to field service engineers
- Own end‑to‑end technical and non‑technical training strategy for service engineers
- Create and govern training content
Requirements
- Bachelor’s degree / Diploma in Engineering (Mechanical, Instrumentation, Electronics, Electrical)
- 10–15+ years’ experience in HVAC and / or Integrated Building Management Systems
- Strong experience in escalation management
- Technical troubleshooting
- Customer‑facing roles
- Training delivery and capability‑building experience preferred
- Exposure to digital services, networking, cybersecurity is an advantage
- Business / management certification is a plus.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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