Sales Executive managing client relationships and expanding accounts for a technology company. Involved in upselling solutions and ensuring client satisfaction in São Paulo.
Responsibilities
Manage and develop relationships with OpenCircle’s active clients;
Act as the main commercial point of contact for assigned accounts, ensuring close engagement and client satisfaction;
Identify opportunities for upsell, cross-sell and expansion of squads/projects;
Conduct regular client follow-up meetings;
Understand clients’ pain points, challenges and strategies, connecting them with OpenCircle solutions;
Collaborate with Delivery, HR and Technical Leadership to ensure the success of resource allocations;
Monitor account health and client satisfaction metrics;
Support contract renewals and commercial negotiations;
Anticipate churn risks and take preventive actions;
Contribute to organic revenue growth within the account portfolio.
Requirements
Previous experience in B2B sales or account management;
Experience in client relationship management and account expansion;
Previous experience in technology consulting or IT outsourcing;
Experience in corporate environments and commercial negotiations;
Ability to lead executive-level meetings;
Strong portfolio organization and KPI tracking skills;
Experience with CRM systems and commercial management;
Results-oriented profile with a focus on client retention.
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