OM
IT Administrator implementing industry IT projects and developing security concepts while supporting customers. Engaging with team members and addressing customer IT issues remotely and onsite.
About the role
- Manage the full lifecycle of product repairs and RMAs
- Review incoming repair requests and validate warranty or billable status
- Process related documentation and coordinate with internal departments
- Ensure timely communication with customers
- Monitor and respond to customer inquiries regarding RMAs and repair status
- Create and manage Sales Orders with appropriate pricing and customer details
- Process invoice batches for Order Management and maintain accurate documentation
Requirements
- 2+ years of experience in repair coordination or administrative support
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
- Experience with ERP systems (NAV, SAP, or similar) preferred.
- Ability to multitask and manage multiple RMAs in progress simultaneously.
- Customer-focused mindset with a proactive approach to problem-solving.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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