Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Implementation Manager managing software implementation projects for legal operations at Onit. Collaborating with clients and teams to ensure successful project delivery.
Responsibilities
- Perform end-to-end software implementation projects from initial discovery to post-go-live support.
- Manage project timelines, deliverables, and resources to ensure successful delivery.
- Act as the point of contact for clients during the implementation process.
- Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements.
- Maintain detailed project plans, status reports, and risk assessments.
- Facilitate client onboarding, including system configuration, data migration, and training.
- Proactively identify and resolve project risks and issues.
- Ensure alignment between client expectations and deliverables.
- Support the transition from implementation to customer success/account management teams.
- Understand client needs and configure settings of our solutions that will materially benefit the client’s legal operations.
- Communicate effectively with other teams.
- Collaborate with team members to achieve department and company goals.
- Maintain high standards of professionalism and quality.
- Support cross-functional initiatives as required.
Requirements
- Relevant education and minimum 3 years of work experience in a related field
- Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
- Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
- Ability to work independently and in a team environment
- Fluency in English with excellent oral and written communication skills (C1-2)
- Excellent analytical skills and logical thinking, with attention to detail
- Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
- Analytical mindset and problem-solving abilities
- The ability to troubleshoot technical or process issues as they arise
- Experience working with automated workflow and process mapping tools
- Comfortable with Excel, Jira, Confluence, AI and Project Management tools
- Advanced proficiency in MS Word with a strong grasp of document formatting techniques
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
- Our Commitment to Applicants
- We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
- Onit Values
- Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
- Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
- Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
- Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Field Service Engineer at Applied Materials responsible for installation and maintenance of semiconductor equipment. Collaborating with customers to resolve technical issues effectively.
Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
Implementation Engineer at Veovo developing and maintaining solutions for airport operations. Focusing on passenger predictability and workflow optimization through data analysis and sensor configuration.
Customer Engineer responsible for diagnosing and repairing ATMs and self - service systems. Role involves installation and maintenance within the UK region ensuring customer satisfaction.
Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.