Implementation Manager facilitating onboarding for Meltwater clients in EMEA, ensuring swift adoption of features. Collaborating with teams to provide tailored training and support outcomes.
About the role
- Implementation Manager managing software implementation projects for legal operations at Onit. Collaborating with clients and teams to ensure successful project delivery.
Responsibilities
- Perform end-to-end software implementation projects from initial discovery to post-go-live support.
- Manage project timelines, deliverables, and resources to ensure successful delivery.
- Act as the point of contact for clients during the implementation process.
- Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements.
- Maintain detailed project plans, status reports, and risk assessments.
- Facilitate client onboarding, including system configuration, data migration, and training.
- Proactively identify and resolve project risks and issues.
- Ensure alignment between client expectations and deliverables.
- Support the transition from implementation to customer success/account management teams.
- Understand client needs and configure settings of our solutions that will materially benefit the client’s legal operations.
- Communicate effectively with other teams.
- Collaborate with team members to achieve department and company goals.
- Maintain high standards of professionalism and quality.
- Support cross-functional initiatives as required.
Requirements
- Relevant education and minimum 3 years of work experience in a related field
- Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
- Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
- Ability to work independently and in a team environment
- Fluency in English with excellent oral and written communication skills (C1-2)
- Excellent analytical skills and logical thinking, with attention to detail
- Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
- Analytical mindset and problem-solving abilities
- The ability to troubleshoot technical or process issues as they arise
- Experience working with automated workflow and process mapping tools
- Comfortable with Excel, Jira, Confluence, AI and Project Management tools
- Advanced proficiency in MS Word with a strong grasp of document formatting techniques
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
- Our Commitment to Applicants
- We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
- Onit Values
- Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
- Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
- Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
- Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
Job title
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