Senior Product Manager overseeing infrastructure products for data centers. Collaborating across teams to innovate and drive growth in energy management solutions.
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Hybrid Senior Manager, Technology Product Management – Patient Experience
Posted last week
About the role
- Senior Manager for Technology Product Management supporting Patient Experience at Johnson & Johnson. Defining product vision and managing technical roadmaps for enhancing patient care.
Responsibilities
- Define and communicate a compelling technical product vision focused on improving patient experience and engagement
- Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes
- Oversee the full lifecycle of technical product capabilities, from ideation to continuous improvement
- Identify new opportunities to streamline care pathways, improve communication, and remove friction points
- Work closely with business stakeholders, compliance teams, and third-party partners to ensure solutions support unmet customer needs, industry regulations, and strategic business objectives
- Manage product backlogs, feature prioritization, sprint planning, and delivery ceremonies, ensuring timely and efficient releases
- Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements
- Define and track key performance metrics for your product area aligned to strategic objectives
- Build and nurture strategic relationships with technology vendors and partners to maximize platform value and quality of service
- Cultivate a culture of empathy, equity, and inclusion
Requirements
- Bachelor’s degree in a technical, healthcare, or business discipline required; advanced degree preferred
- Minimum of 6 years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms
- Expertise in developing, launching, and iterating digital solutions including familiarity with journey mapping, UX design, data analytics, and technology implementation
- Experience working in regulated healthcare settings and understanding of HIPAA and patient privacy regulations is highly preferred
- Exceptional stakeholder management and executive communications skills, with an ability to translate complex technical and process concepts into actionable business outcomes
- Preferred experience in cloud software solutions related to Patient Support Programs, Call Center Activity & Management, Patient or Field CRM, Pharmacy Management & Dispensing, US Healthcare Electronic Health Records (EHR), Practice Management, Medical Billing, or E-Prescribing
- Preferred experience in change management and adoption programs within digital or data transformation
Benefits
- Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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