Director managing field programs and strategic communications for public affairs firm in Washington, DC. Responsible for developing grassroots strategies and managing multi - state campaigns.
About the role
- Director of GS Service Management at Johnson & Johnson driving innovations through effective service management frameworks and strategies. Leading a high-performing team to improve service delivery and business value in healthcare.
Responsibilities
- Design and implement a GS service management framework aligned to ITIL best practices and enterprise operating models
- Define the service management strategy, governance and roadmap to improve operational efficiency, service reliability, and customer satisfaction
- Establish clear ownership accountability and performance standards for all service domains
- Partner with functional and technology leaders to integrate service management into transformation and digital initiatives
- Lead a global team of service managers, ensuring regional alignment with central policies and service delivery standards
- Act as the primary liaison between service operations and key business units, ensuring service expectations are met and exceeded
- Champion continual service improvement initiatives by analyzing performance data, customer feedback, and incident trends
Requirements
- A minimum of a bachelor’s degree is required
- A minimum of 10 years’ experience is required
- Ability to partner with, influence and effectively communicate with all levels of the organization, including senior management is required
- Ability to work in ambiguous situations, proactively identifying and mitigating process risks within a cross-functional, global organization and effectively lead and govern decision-making bodies is required
- Strong conflict management, communication and framing skills along with proven interpersonal, negotiating and influencing skills are required
Benefits
- Competitive salary
- Flexible work arrangements
- Professional development
- Health insurance
- Paid time off
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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