Director of Alumni Relations managing alumni engagement strategies at Clarke Schools. Developing programs and fostering connections with former students and their families.
About the role
- Director of GS Service Management at Johnson & Johnson driving innovations through effective service management frameworks and strategies. Leading a high-performing team to improve service delivery and business value in healthcare.
Responsibilities
- Design and implement a GS service management framework aligned to ITIL best practices and enterprise operating models
- Define the service management strategy, governance and roadmap to improve operational efficiency, service reliability, and customer satisfaction
- Establish clear ownership accountability and performance standards for all service domains
- Partner with functional and technology leaders to integrate service management into transformation and digital initiatives
- Lead a global team of service managers, ensuring regional alignment with central policies and service delivery standards
- Act as the primary liaison between service operations and key business units, ensuring service expectations are met and exceeded
- Champion continual service improvement initiatives by analyzing performance data, customer feedback, and incident trends
Requirements
- A minimum of a bachelor’s degree is required
- A minimum of 10 years’ experience is required
- Ability to partner with, influence and effectively communicate with all levels of the organization, including senior management is required
- Ability to work in ambiguous situations, proactively identifying and mitigating process risks within a cross-functional, global organization and effectively lead and govern decision-making bodies is required
- Strong conflict management, communication and framing skills along with proven interpersonal, negotiating and influencing skills are required
Benefits
- Competitive salary
- Flexible work arrangements
- Professional development
- Health insurance
- Paid time off
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director/Senior Director at Ankura delivering real estate advisory services. Focus on valuation, market analysis, and client presentations within a hybrid work environment.
Regional QSE Director overseeing quality and food safety systems across the CCAR region. Partnering with stakeholders to drive compliance and continuous improvement initiatives.
Senior Director driving advanced analytics strategies and predictive modeling at Coca - Cola. Collaborating across functions to enhance decision - making and marketing effectiveness.
Director of Product Strategy & Innovation leading the innovation group to redefine clinical research operations. Collaborating with cross - functional teams to deliver data - driven solutions and drive organizational efficiency.
Associate Director of Quantitative Systems Pharmacology developing QSP models for clinical study designs. Collaborating with multidisciplinary teams to enhance understanding of physiological systems in oncology.
Senior Director - Molecule Steward Lead overseeing innovative biopharmaceutical programs. Managing a talented team and driving quality, robustness, and productivity across the product lifecycle.
Director of Strategy and Transformation at Sun Life driving business optimization through strategic planning and collaboration with Canadian Operations Leadership Team.
Director responsible for leading Advisory and Risk consulting delivery in Greater China. Requires business development, client engagement, and generating opportunities for sustainable growth.
Senior Director - Market Integration at Cencora overseeing IT strategies for mergers and acquisitions. Leading governance and operational continuity for integrated infrastructure during transitional phases.