Corporate Strategy Associate leading strategic initiatives across TIAA's businesses including retirement, insurance, and wealth management. Collaborating with business leaders to address strategic challenges and deliver high - quality outputs.
About the role
- Outbound Strategy Manager leading the design and execution of contact strategies at OneMain Financial to drive campaign effectiveness. Ensuring optimization of contact attempts across platforms and business units.
Responsibilities
- Lead a team responsible for dialing logic, pass planning, and performance evaluation
- Design and oversee dialing strategies across platforms and lines of business (legacy + CCaaS)
- Analyze campaign performance metrics (e.g., contact rate, RPC, abandonment, penetration) and adjust strategies accordingly
- Define dialing windows, segmentation rules, suppressions, and retry logic
- Collaborate with campaign execution, analytics, compliance, and operations to ensure strategy alignment and execution readiness
- Communicate strategic direction and changes to business partners and executive leadership
- Provide coaching, feedback, and development support to team members; manage performance reviews and workload prioritization
Requirements
- HS Diploma or GED
- 5+ years proven people leadership experience, including coaching, performance management, and team development of remote TMs
- Deep understanding of outbound dialing mechanics and KPIs
- Strong analytical mindset with the ability to draw insights from data and drive strategic adjustments
- Excellent communication and collaboration skills across business, technical, and executive stakeholders
- Familiarity with compliance regulations and ethical dialing practices.
Benefits
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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