Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
About the role
- Customer Service Specialist providing day-to-day support for employee benefit plans at OneDigital. Handling inquiries and ensuring accurate administration of benefits while building positive client relationships.
Responsibilities
- Serve as a primary point of contact for clients, employees, carriers, and internal teams
- Provide day-to-day support related to employee benefit plans
- Resolve benefit inquiries, process enrollment changes, and ensure accurate administration of medical, dental, vision, life, and other benefit programs
- Respond to employee and client inquiries regarding benefit plans, eligibility, coverage, claims, and billing
- Process benefit enrollments, terminations, and changes for new hires, qualifying life events, and open enrollment
- Coordinate with insurance carriers, third-party administrators, and vendors to resolve issues and discrepancies
- Assist with COBRA administration, including eligibility notifications and ongoing coverage questions
- Review and audit enrollment data to ensure accuracy across systems and carrier platforms
- Support open enrollment activities, including employee communications and system setup
- Maintain detailed documentation of service requests, resolutions, and follow-ups
- Escalate complex issues as appropriate while maintaining ownership through resolution
- Adhere to compliance requirements and internal service standards
- Build and maintain positive relationships with clients, employees, and internal partners
Requirements
- Strong customer service and communication skills (verbal and written)
- High attention to detail and ability to manage multiple tasks in a fast-paced environment
- Experience working with employee benefit plans (medical, dental, vision, life, disability, FSA/HSA preferred)
- Ability to explain complex benefit information in a clear, empathetic manner
- Proficient in benefits administration systems and Microsoft Office applications
- Strong problem-solving and follow-up skills
- Ability to work independently and as part of a team
- Previous experience in an employee benefits brokerage, insurance carrier, or TPA environment preferred
- Familiarity with benefits administration platforms (e.g., Employee Navigator, carrier portals)
- Knowledge of COBRA, eligibility rules, and qualifying life events preferred.
- Associate’s or Bachelor’s degree preferred, or equivalent work experience
Benefits
- Health, pharmacy, long and short-term disability, vision, dental, and other insurance solutions
- Reimbursement of job-related expenses per the company policy
- Employee perks and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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