Hybrid Client Service Specialist

at OneDigital

• Job title: Client Service Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Customer Service Specialist providing day-to-day support for employee benefit plans at OneDigital. Handling inquiries and ensuring accurate administration of benefits while building positive client relationships.

Responsibilities

• Serve as a primary point of contact for clients, employees, carriers, and internal teams
• Provide day-to-day support related to employee benefit plans
• Resolve benefit inquiries, process enrollment changes, and ensure accurate administration of medical, dental, vision, life, and other benefit programs
• Respond to employee and client inquiries regarding benefit plans, eligibility, coverage, claims, and billing
• Process benefit enrollments, terminations, and changes for new hires, qualifying life events, and open enrollment
• Coordinate with insurance carriers, third-party administrators, and vendors to resolve issues and discrepancies
• Assist with COBRA administration, including eligibility notifications and ongoing coverage questions
• Review and audit enrollment data to ensure accuracy across systems and carrier platforms
• Support open enrollment activities, including employee communications and system setup
• Maintain detailed documentation of service requests, resolutions, and follow-ups
• Escalate complex issues as appropriate while maintaining ownership through resolution
• Adhere to compliance requirements and internal service standards
• Build and maintain positive relationships with clients, employees, and internal partners

Requirements

• Strong customer service and communication skills (verbal and written)
• High attention to detail and ability to manage multiple tasks in a fast-paced environment
• Experience working with employee benefit plans (medical, dental, vision, life, disability, FSA/HSA preferred)
• Ability to explain complex benefit information in a clear, empathetic manner
• Proficient in benefits administration systems and Microsoft Office applications
• Strong problem-solving and follow-up skills
• Ability to work independently and as part of a team
• Previous experience in an employee benefits brokerage, insurance carrier, or TPA environment preferred
• Familiarity with benefits administration platforms (e.g., Employee Navigator, carrier portals)
• Knowledge of COBRA, eligibility rules, and qualifying life events preferred.
• Associate’s or Bachelor’s degree preferred, or equivalent work experience

Benefits

• Health, pharmacy, long and short-term disability, vision, dental, and other insurance solutions
• Reimbursement of job-related expenses per the company policy
• Employee perks and discounts