Customer Service Representative overseeing the day - to - day coordination of customer shipments. Ensuring requirements are met while providing effective shipment planning and updates in Jakarta, Indonesia.
About the role
- Claims Support Representative managing customer inquiries and processing insurance claims at One80 Intermediaries. Ensuring accurate claim submissions and delivering excellent customer service experience.
Responsibilities
- Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process.
- Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures.
- Serve as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverage.
- Ensure precise and up-to-date records of all claims, communications, and resolutions, maintaining compliance with company policies and industry regulations.
- Accurately document all claim-related activities and interactions, adhering to company procedures to support transparency, efficiency, and seamless claims processing.
- Demonstrate professionalism and clarity in all interactions, effectively engaging with carriers, internal Client Executives and external customers.
- Maintain a collaborative and solution-focused mindset to facilitate seamless coordination and efficient claims processing.
Requirements
- High school diploma or equivalent required; associate’s degree preferred.
- 1-3 years of customer service, insurance, or claims-related experience preferred.
- Strong communication and interpersonal skills; excellent attention to detail and data accuracy; ability to multitask in a fast-paced environment; proficiency in claims management systems and office software; knowledge of life and health insurance policies and terminology.
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