Hybrid Healthcare Operations Specialist, Staffing

at Oregon Health & Science University Foundation

• Job title: Healthcare Operations Specialist, Staffing
• Job type: Full Time
• Experience level: Lead
• Salary: $31 - $42 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle
• Location requirements: Hybrid, United States

About the role

• Healthcare Operations Specialist coordinating complex patient placements within a hybrid role at Oregon Health & Science University. Utilizing EPIC Bed Planning software for efficient bed assignments and patient flow management.

Responsibilities

• Coordinate and strategize the complex placement of incoming clinic admissions, inter-hospital transfers, and post-operative patients in accordance with hospital policies, using EPIC Bed Planning software.
• Communicate ongoing changes and challenges to the Bed Flow Manager (BFM) and/or Administrator on Duty (AOD), and escalate concerns to the Physician on Duty as needed.
• Communicate with charge nurses, clinic staff, and physician teams re: patient bed assignments for both scheduled and unscheduled admits.
• Accurately relay information regarding diagnosis and special needs.
• Engage in continual problem solving to maintain positive patient flow under tight time frames and limited bed resources; multitask according to changing priorities.
• Collaborate with the OHSU Transfer Center to ensure timely bed assignments, particularly for emergent transfers.
• Collaborate with BFM and AOD to manage ICU patient flow.
• Collaborate with housekeeping to manage and prioritize patient room cleaning.
• Manage patient assignments for the internal medicine teams.
• Prepare for daily bed meeting and assess for admission capacity by communicating with relevant charge nurses in a timely manner; assess need for overflow plan.

Requirements

• Five years of experience in a clinical or administrative support role in a complex medical environment; may consider five years of experience in a dynamic office environment with similar responsibilities, or Three years of experience in either setting and a Bachelor’s degree.
• Demonstrated ability to work in a high stress setting, to adapt to rapidly changing work environment, and to respond to multiple complex events simultaneously.
• Requires excellent written and oral communication, database skills, and ability to type 45 words per minute.
• Demonstrated ability to problem solve and use critical thinking skills under tight deadlines.
• Must be flexible, self-motivated, accustomed to frequent interruptions, attentive to detail, and comfortable with change.
• Proven ability to work in teams and as well as independently.
• Bachelor's Degree preferred.
• Proficiency in medical terminology.
• Proficiency in Epic.
• Proficiency in Kronos and/or Oracle.
• Understanding of ONA and AFSCME contracts or collective bargaining agreements.