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Hybrid Healthcare Operations Specialist, Staffing
Posted last month
About the role
- Healthcare Operations Specialist coordinating complex patient placements within a hybrid role at Oregon Health & Science University. Utilizing EPIC Bed Planning software for efficient bed assignments and patient flow management.
Responsibilities
- Coordinate and strategize the complex placement of incoming clinic admissions, inter-hospital transfers, and post-operative patients in accordance with hospital policies, using EPIC Bed Planning software.
- Communicate ongoing changes and challenges to the Bed Flow Manager (BFM) and/or Administrator on Duty (AOD), and escalate concerns to the Physician on Duty as needed.
- Communicate with charge nurses, clinic staff, and physician teams re: patient bed assignments for both scheduled and unscheduled admits.
- Accurately relay information regarding diagnosis and special needs.
- Engage in continual problem solving to maintain positive patient flow under tight time frames and limited bed resources; multitask according to changing priorities.
- Collaborate with the OHSU Transfer Center to ensure timely bed assignments, particularly for emergent transfers.
- Collaborate with BFM and AOD to manage ICU patient flow.
- Collaborate with housekeeping to manage and prioritize patient room cleaning.
- Manage patient assignments for the internal medicine teams.
- Prepare for daily bed meeting and assess for admission capacity by communicating with relevant charge nurses in a timely manner; assess need for overflow plan.
Requirements
- Five years of experience in a clinical or administrative support role in a complex medical environment; may consider five years of experience in a dynamic office environment with similar responsibilities, or Three years of experience in either setting and a Bachelor’s degree.
- Demonstrated ability to work in a high stress setting, to adapt to rapidly changing work environment, and to respond to multiple complex events simultaneously.
- Requires excellent written and oral communication, database skills, and ability to type 45 words per minute.
- Demonstrated ability to problem solve and use critical thinking skills under tight deadlines.
- Must be flexible, self-motivated, accustomed to frequent interruptions, attentive to detail, and comfortable with change.
- Proven ability to work in teams and as well as independently.
- Bachelor's Degree preferred.
- Proficiency in medical terminology.
- Proficiency in Epic.
- Proficiency in Kronos and/or Oracle.
- Understanding of ONA and AFSCME contracts or collective bargaining agreements.
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