Senior Consultant managing client projects and consultants for YCAP - Group. Focusing on management consulting and organizational transformation strategies driven by client needs.
About the role
- Customer relationship management role at Odontoprev focusing on post-sales support. Involves client visits, contract negotiations, and performance reporting.
Responsibilities
- Responsible for managing relationships with a portfolio of clients in post-sales, focusing on customer service and client requests
- Process improvements
- Negotiation of contract adjustments
- Development of management reports, dashboards, and portfolio data analysis
- Plan and schedule on-site visits to clients in the assigned portfolio
- Monitor and develop the pipeline within the client portfolio
- Evaluate opportunities, mitigate risks, and anticipate service solutions
- Develop initiatives to improve the company's relationships with clients and brokers
- Promote and present campaigns for new enrollments
- Provide assistance with contractual questions and locating specialist dentists
- Negotiate annual contract adjustments
- Prepare and issue contract amendments
- Provide support to client companies and brokers
- Follow up on daily case handling and ongoing interactions
Requirements
- Degree in Business Administration, Business Management, or related fields
- Experience in customer service
- Excellent verbal and written communication skills
- Ability to work in a team
- Proficiency with Microsoft Office
- Willingness to travel
- Valid driver's license (CNH) required
Benefits
- Health and dental insurance
- On-site medical clinic (Espaço Saúde)
- Psychological and nutritional support (OrienteMe)
- Gym subsidy (Wellhub)
- Maternity support and baby kit assistance
- Childcare assistance (as per union agreement)
- Benefits club (Bradesco/Alelo)
- SESC credential
- Day off on your birthday
- Extended paternity leave
- Half-day off on child's birthday
- Private pension plan
- Diversity program (OdontoPlural)
- Wellness program (Vida Leve)
- Recognition programs
- PPR – Profit Sharing Program
- Life insurance
- Corporate university and educational partnerships
- Meal and/or food allowance
- Transportation voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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