Senior Architect/Business Analyst improving business units with ServiceNow applications in a global setting. Involves process consultation and collaboration across product teams.
About the role
- ServiceNow Senior Architect shaping federal business workflows and leading solutions with OCT Consulting. Designing and delivering AI-enabled applications while mentoring teams in McLean, VA.
Responsibilities
- Serve as the technical authority for ServiceNow solutions focusing on federal business workflows.
- Design, develop, and oversee custom applications and workflows spanning multiple modules.
- Participate in strategic and technical discussions with clients and partners.
- Define and enforce platform governance, standards, and best practices for customization, integration, and data security.
- Ensure that custom solutions remain upgradeable and sustainable.
- Collaborate with functional SMEs, business analysts, and developers to translate complex business rules into platform designs.
- Integrate ServiceNow with external client systems.
- Mentor developers and administrators to strengthen the OCT’s custom development capabilities.
- Oversee OCT’s ServiceNow implementations.
Requirements
- Must be a U.S. Citizen
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
- 5-7 years of ServiceNow platform experience with at least one full lifecycle implementation.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
- Certified Implementation Specialist (CIS) in one or more domains.
- Exposure to AI/ML features within ServiceNow (predictive intelligence, virtual agents, etc.).
- Experience leveraging Integration Hub and Flow Designer for automation.
- Strong hands-on knowledge of ServiceNow configuration, workflows, scripting (JavaScript/Glide), and integrations.
- Demonstrated ability to gather business requirements and translate them into technical solutions.
- Solid understanding of ITIL processes and how they map to ServiceNow.
- Experience designing enterprise-scale ServiceNow solutions, including integrations with external systems.
- Strong knowledge of data models, security (roles, ACLs), and platform performance optimization.
- Exposure to Agile/DevOps practices (e.g., ServiceNow CICD, update sets, automated testing).
- Ability to establish platform governance frameworks, including design standards, technical debt management, and scalability practices.
- Deep integration experience (REST, SOAP, SSO, LDAP, API gateways, cloud platforms).
- Knowledge of FedRAMP, FISMA, NIST, or other federal compliance frameworks.
- Active Public Trust or Security Clearance eligibility
- 7+ years of ServiceNow experience, including multi-department or multi-instance architecture.
- ServiceNow Certified Technical Architect (CTA) (or actively pursuing).
- Proven track record leading large-scale ServiceNow transformations for enterprise clients.
- Recognized thought leader internally: develops best practices, roadmaps, and strategic platform direction.
- Strong stakeholder engagement skills — able to influence executives and guide long-term platform adoption.
- Experience mentoring junior ServiceNow admins/developers.
- Existing Secret or Top-Secret clearance
Benefits
- Medical, Dental, and Vision insurance
- Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary
- Paid Time Off and Standard Government Holidays
- Life Insurance, Short- and Long-Term disability benefits
- Training Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Software Engineer developing highly - scalable applications for Walmart Global Tech. Engaging with various teams to drive design, development, and implementation of technical solutions.
ITSM Practice Lead focusing on event management and proactive monitoring practices at iA Financial Group. Lead initiatives for operational reliability and excellence in a collaborative environment.
ServiceNow APM Developer configuring Application Portfolio Management and integrating with other modules. Supporting ServiceNow implementations for leading organizations.
ServiceNow Developer creating tailored solutions for IT service management in various cities across Canada. Collaborating with clients to enhance service delivery through innovative ServiceNow implementations.
Business Analyst specializing in ServiceNow platform driving technology transformation in collaboration with stakeholders. Engaging in process improvement and requirements mapping in a tech - focused environment.
ServiceNow Developer creating ITSM and CMDB solutions at AT&T. Leading a team, collaborating with stakeholders, and maintaining high - quality standards.
ServiceNow Developer responsible for administration, development, and technical support of ServiceNow platform. Collaborating with stakeholders and integrating applications with third - party systems.
Senior Technical Operations Analyst managing Incident and Major Incident processes at TJX. Driving improvements and collaborating across ITSM functions for operational stability.
Application Delivery Manager overseeing multiple projects at Rapid Application Development Centre. Facilitating end - to - end leadership and collaborating with teams to meet business objectives.