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About the role
- Senior Operations Manager overseeing credit reporting and dispute management functions at Octane, a financial technology company. Collaborating cross-functionally to ensure compliance and operational excellence.
Responsibilities
- Responsible for Octane’s CDIA/Metro 2 reporting process including file creation, data quality, issue resolution, data source systems and troubleshooting data/file requirements
- Considered a Subject Matter Expert in CDIA, Metro2, Fair Credit Reporting Act (FCRA)/Reg V, and other comparable laws and regulatory requirements.
- Responsible for Credit Bureau Disputes Management as well as alignment to the Octane Complaints program ensuring a full lifecycle of data issue and credit bureau reporting are properly maintained
- Own the policies, procedures, process flow, and all other elements that comprise Octane’s Metro 2 CDIA compliant credit reporting program
- Lead and improve Octane’s credit reporting standards and practices, based on dispute trends, regulatory and CDIA update guidance, and regular process testing,
- Own the creation, submission, and audit of Octane’s Metro2 Data Files to all four major CRAs, including data review and filtering/scrubbing of unneeded data before submission.
- Lead root cause analysis to identify and correct errors in data furnishing processes prior to reporting including data integrity checks, error resolutions, and dispute management.
- Continuously improve the Dispute process through testing, automation, efficiency gains, and training.
- Coordinate with technical teams to manage system and process enhancements to ensure continued compliance with credit reporting requirements
- Act as a resident expert in FCRA compliance and the various rules and requirements related to credit reporting and disputes.
- Oversee key monthly BK Watch, and Deceased Scan, Repo and Debt Sale process outputs from the Collections and Asset Recovery teams as they become inputs to FCRA exception reporting.
Requirements
- Bachelor’s Degree followed by a minimum of 7+ years of professional experience at a Consumer Lending centric organization; leading a FCRA/Metro 2 related function
- 5+ years in a supervisory or leadership role, managing Line of Business Process requirements for Monthly FCRA file transmission
- Demonstrable experience working directly with FCRA Compliance and credit bureau disputes including enterprise level process management and oversight of related process outputs.
- Experience working with consumer financial laws and regulations including but not limited to ECOA, TCPA, FCRA, TILA, UDAAP, FDCPA, etc.
- Experience managing the eOscar dispute platform at an enterprise level
- Strong understanding of the governing principles of consumer loan underwriting, servicing, and collections is preferred
- Experience with the LoanPro platform is preferred
- Experience managing relationships with National Credit Reporting Agencies is preferred
Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Generous Parental Leave
- Flexible Time Off (FTO) Policy - Time Off When You Need It
- Retirement Plan (401k) with company match!
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term / Long Term Disability
- Robust Ancillary benefits including accident insurance, hospital insurance, etc
- Wellhub (Gympass) Wellness Benefit
- Powersports Safety Benefit
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