Hybrid Field Service Engineer

at NVision Imaging Technologies

• Job title: Field Service Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ulm, Germany

About the role

• Field Service Engineer providing expert technical support and service for advanced medical equipment. Collaborating with R&D to ensure high levels of customer satisfaction in MedTech industry.

Responsibilities

• We’re seeking an experienced Field Service Engineer (m/f/d), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites.
• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards in-house with our R&D team.
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service.
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
• Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.
• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.
• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Requirements

• Degree in Engineering (Electronics/Mechanics preferred)
• Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation
• Experience in developing service processes and providing technical training to diverse audiences
• Proven ability to troubleshoot complex systems and manage customer relationships effectively
• Willingness to travel extensively, both domestically and internationally (up to 70%)
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.

Benefits

• Competitive compensation, including base salary and stock options (virtual shares)
• Homeoffice options or relocation support
• Annual health budget (Allianz bKV)
• 30 vacation days
• Flexible working hours
• Key role in a highly advanced and fast-growing startup company
• Ample opportunity for personal initiatives, openness to new ideas, and room for considerable personal impact
• Impactful product promoting better understanding and treatment of disease
• International and dynamic team, comprising over 30 different nationalities
• EGYM Wellpass membership
• Permanent employment contract, providing stability and long-term career growth opportunities
• Enjoyable work atmosphere with an open-door and open communication mentality