Service Engineer I at Providence managing and optimizing services supporting caregivers and business operations. Leveraging technical expertise to ensure quality and compliance in service delivery.
About the role
- Resident Service Engineer responsible for installing Packsize equipment and maintaining customer relations. Requires mechanical knowledge and customer service focus for operations on-site.
Responsibilities
- Install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities
- Troubleshoot issues using technical drawings and documentation
- Work cross-functionally with R&D, Software and Quality Engineering teams
- Perform routine maintenance and emergency services as they arise
- Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues
- Installation of Packsize solutions and training others to use and maintain it
- Communicate with Packsize and customer’s personnel effectively
Requirements
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
- Knowledge of Windows platforms
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Customer service focus
- Knowledge of and effective use of hand tools
Benefits
- Comprehensive health insurance
- Paid time off
- Safety requirements adherence
- Training opportunities
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