Service Engineer I at Providence managing and optimizing services supporting caregivers and business operations. Leveraging technical expertise to ensure quality and compliance in service delivery.
About the role
- Field Engineer providing software support for G+D SWS products. Implementing software packages and troubleshooting customer software issues at sites worldwide.
Responsibilities
- Implement software packages at customer sites
- Respond to and troubleshoot all customer software issues for G+D SWS products
- Document all issues in G+D’s issue tracking system
- Provide training on software as required
- Lead Implementation activities at customer site
Requirements
- Computer Science or related degree and 4+ years’ experience in a customer support role
- Excellent verbal, written communication and interpersonal skill are a must
- Strong analytical, problem-solving skills
- Must conduct oneself in a professional manner at all times
- Flexibility to work long hours as necessary
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
- Training opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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