Hybrid Senior Customer Technical Program Manager – Software Platforms

Posted 3 weeks ago

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About the role

  • Senior Customer Program Manager at NVIDIA managing technical and operational programs for enterprise clients. Collaborating with cross-functional teams to ensure project success and customer satisfaction.

Responsibilities

  • Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.
  • Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
  • Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns.
  • Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, and status updates throughout the product lifecycle.
  • Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.
  • Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
  • Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership.

Requirements

  • Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent practical experience.
  • 8-10+ years of program/project management experience in IT, software, or embedded systems industries.
  • Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
  • Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
  • Excellent interpersonal skills with the ability to distill complex technical concepts for diverse audiences.
  • Willingness to travel as required (up to 10%)

Benefits

  • competitive salaries
  • generous benefits package

Job title

Senior Customer Technical Program Manager – Software Platforms

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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