Technical Operations Manager for a leading audio streaming service. Focused on scaling creator support model and managing payment inquiries.
About the role
- Senior Customer Program Manager at NVIDIA managing technical and operational programs for enterprise clients. Collaborating with cross-functional teams to ensure project success and customer satisfaction.
Responsibilities
- Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.
- Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
- Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns.
- Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, and status updates throughout the product lifecycle.
- Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.
- Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
- Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership.
Requirements
- Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- 8-10+ years of program/project management experience in IT, software, or embedded systems industries.
- Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
- Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
- Excellent interpersonal skills with the ability to distill complex technical concepts for diverse audiences.
- Willingness to travel as required (up to 10%)
Benefits
- competitive salaries
- generous benefits package
Job title
Job type
Experience level
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Degree requirement
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