Senior Customer Program Manager at NVIDIA managing technical and operational programs for enterprise clients. Collaborating with cross-functional teams to ensure project success and customer satisfaction.
Responsibilities
Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.
Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns.
Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, and status updates throughout the product lifecycle.
Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.
Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership.
Requirements
Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent practical experience.
8-10+ years of program/project management experience in IT, software, or embedded systems industries.
Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse audiences.
Willingness to travel as required (up to 10%)
Benefits
competitive salaries
generous benefits package
Job title
Senior Customer Technical Program Manager – Software Platforms
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