Technical Program Manager managing infrastructure capacity for NVIDIA's chip roadmap. Leading processes and strategies to optimize server and data center management across the organization.
NV
Onsite Senior Customer Technical Program Manager – Data Center Quality and Sustaining
Posted 8 hours ago
About the role
- Senior Customer Technical Program Manager responsible for Data Center Quality and Sustaining operations at NVIDIA. Engaging with OEMs/ODMs and ensuring high-quality customer experience.
Responsibilities
- Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.
- Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
- Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.
- Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.
- Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.
- Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
- Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.
- Identify potential quality improvements and develop mitigation strategies to minimize customer impact.
Requirements
- BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.
- Proven track record to work on Enterprise Data Center products quality management and system operational excellence.
- Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
- Strong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues.
- Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.
- Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations.
- Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.
Benefits
- equity
- benefits
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