Overseeing program execution as Principal Technical Program Manager for Syneos Health. Collaborating with stakeholders and managing complex projects in the healthcare sector.
About the role
- Technical Operations Manager for a leading audio streaming service. Focused on scaling creator support model and managing payment inquiries.
Responsibilities
- Serve as the subject-matter expert and central triage point for all creator payout issues
- Manage and prioritize technical support queues (Jira)
- Utilize internal financial tooling and back-office systems to diagnose issues
- Proactively identify and clean up legacy creator profiles
- Aggregate issue patterns and provide insights to Engineering and Product teams
- Develop and maintain playbooks and standard operating procedures
- Collaborate with cross-functional teams to manage major payout-related incidents
Requirements
- Background in Technical Support, Customer Success, or Operations
- Proficiency with ticketing systems like Jira
- Foundational understanding of SQL
- Strong written and verbal English skills
- Highly organized multi-tasker with strong attention to detail
- Experience managing technical escalations and identifying patterns in incidents
Benefits
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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