About the role

  • Technical Operations Manager for a leading audio streaming service. Focused on scaling creator support model and managing payment inquiries.

Responsibilities

  • Serve as the subject-matter expert and central triage point for all creator payout issues
  • Manage and prioritize technical support queues (Jira)
  • Utilize internal financial tooling and back-office systems to diagnose issues
  • Proactively identify and clean up legacy creator profiles
  • Aggregate issue patterns and provide insights to Engineering and Product teams
  • Develop and maintain playbooks and standard operating procedures
  • Collaborate with cross-functional teams to manage major payout-related incidents

Requirements

  • Background in Technical Support, Customer Success, or Operations
  • Proficiency with ticketing systems like Jira
  • Foundational understanding of SQL
  • Strong written and verbal English skills
  • Highly organized multi-tasker with strong attention to detail
  • Experience managing technical escalations and identifying patterns in incidents

Benefits

  • Professional development opportunities
  • Flexible work arrangements

Job title

Technical Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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