Community Manager for baesh, a Gen - Z - focused social platform. Curating events and leading community engagement efforts in Berlin while managing partnerships.
About the role
- Community Development Advisor responsible for generating pre-need sales for cemetery services and products. Involves community outreach, customer service, and appointment scheduling in Lakewood, WA.
Responsibilities
- Actively builds relationships in the community to educate and guide families in their preplanning decisions
- Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
- Provides professional park tours of each location within their area
- Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
- Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
- Uses CRM to track all contacts and ensure professional follow-up
- Contacts new and existing customers to discuss how specific products or services can meet their needs
- Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
- Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
- Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
- Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups
- Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program
- Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStars sales playbook
- Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM
- Answers telephone inquiries about cemetery products and services pre-need planning
- Attends training programs scheduled with sales leaders and regional leadership
Requirements
- High School Diploma or equivalent
- Valid drivers license and satisfactory driving record
- Must have reliable transportation
- Knowledge of current federal, state and local regulations related to the cemetery and funeral industry
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