Community Banking Supervisor at Traditions Bank overseeing efficient banking operations and exceptional customer service. Leading a team to drive performance and compliance in the Banks' division.
Responsibilities
Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication
Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately
Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance
Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services
Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers
Lead by example in building relationships with customers and expanding financial solutions
Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service
Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards
Oversee operational functions such as cash management, vault supervision, and ATM servicing
Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals
Participate in team staffing and development processes, including onboarding and performance management
Requirements
Minimum of 2 years as a Community Banking Supervisor, Head Teller, Operational Specialist with advanced working knowledge of operational and administrative branch banking functions
Extraordinary leadership and management skills
Attention to detail
Proficiency in Microsoft Office programs
Effective communication
Ability to open accounts and contribute toward achieving office sales goals
High school diploma or equivalent required
Capacity to lift and move currency/coin (up to 50 lbs.)
Benefits
Benefits package including Health (starts on 1st of month after start date)
Dental, and Vision Insurance
Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
401K with up to 4% employer match
Generous PTO package plus eleven (11) Bank paid holidays
Career growth and ongoing training and development opportunities
Family-like work environment with wellness programs
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