Lead the design and development of secure systems for clients in cybersecurity. Create innovative security solutions while overseeing integration of secure practices for critical infrastructure.
About the role
- BackOffice Comercial role supporting cybersecurity operations through CRM management and sales data analysis. Collaborating with sales teams to enhance efficiency and achieve business goals.
Responsibilities
- Ensure operational and strategic support for the cybersecurity commercial area, ensuring correct management of opportunities, high-quality information in the CRM, monitoring of performance indicators and organization of commercial processes, contributing to greater sales team efficiency and the achievement of business goals.
- Register business opportunities on manufacturers' platforms, ensuring compliance with each partner's requirements.
- Maintain control and tracking of opportunity records, ensuring continuous and accurate updates.
- Support leadership in creating, monitoring and analyzing key performance indicators (KPIs), as well as in the weekly review of the commercial pipeline.
- Prepare executive presentations and reports in PowerPoint, focused on demonstrating commercial results and tracking weekly targets.
- Enter, update and manage information in the Salesforce CRM, including approvals, opportunity records and related documentation.
- Respond promptly to requests received by email and internal requests from the sales team.
- Upload and organize documents in Salesforce and in manufacturers' and partners' portals, ensuring proper formalization of processes.
- Assist the sales team in preparing commercial proposals and quotations when required.
- Act as the focal point between the sales team, manufacturers and distributors, providing support on questions related to opportunities, training or commercial processes.
- Send and track documentation for signatures, including partnership agreements, customer contracts and internal statements.
- Ensure the quality and completeness of information recorded in Salesforce, supporting Account Managers (AMs) and pre-sales in correctly filling out data.
- Conduct regular 1:1 alignment meetings with AMs and pre-sales to increase visibility, consistency and reliability of commercial information.
- Develop dashboards and management reports in Salesforce, contributing to strategic analyses and supporting leadership decision-making.
Requirements
- Required experience in commercial routines and strong communication skills, as well as solid proficiency with Microsoft Office—especially Excel—and knowledge of CRM (Salesforce).
- Bachelor's degree in Business Administration, Commercial Management, Management Processes, Marketing, Economics or related fields.
- Previous experience in Commercial Back Office or Sales Support.
- Experience with administrative and operational routines of the commercial area, including opportunity management, quotations, proposals and pipeline monitoring.
- Experience using a commercial CRM, preferably Salesforce, for recording, tracking and updating opportunities and commercial data.
- Proficiency in Microsoft Office, with emphasis on Excel (intermediate to advanced) for data analysis, information control and report creation.
- Experience organizing and controlling commercial documents, contracts and records in internal systems and partner or manufacturer portals.
- Ability to consolidate and analyze commercial data, contributing to the monitoring of targets and performance indicators.
Benefits
- Market-competitive salary for mid-level professionals.
- Company-paid Health and Dental insurance (100% covered by the company).
- Totalpass (employee + dependents).
- Group Life Insurance.
- Flash multi-benefit card (R$42/day).
- Novared Academy: educational sponsorship program for technical courses and certifications.
- Childcare assistance (for both fathers and mothers).
- Birthday day off and cake for employees with birthdays during the month.
- Partnerships with universities.
- Assistance for children with disabilities.
- Employee referral program.
- Internal business referral program.
- Extended paternity leave.
- Maternity leave.
- Home office stipend.
- Transportation voucher (optional).
Job title
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