WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Business Analyst evaluating user requests for new or modified products at Novalink Solutions LLC. Analyzing business systems and formulating strategies to meet user needs.
Responsibilities
- Business Analyst evaluates user request for new or modified products.
- Analyzes, and evaluates business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Proficient in Agile practices and story writing.
Requirements
- Proven working experience as a business systems analyst for medium to large projects
- Able to communicate and collaborate with agile delivery teams and other technical staff, business partners and vendors.
- Able to accurately define and capture project requirements, user stories and acceptance criteria.
- Able to write UAT test scripts from use cases and proficient in UAT testing
- Able to identify and document project risks and actions to mitigate risks.
- Able to track requirements throughout lifecycle of SDLC cycle
- Strong working knowledge of Microsoft Office 365 Suite, ADO, JIRA and Confluence
- Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions and approaches to problems
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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