Onsite Lead Infrastructure Operations – Services

Posted 2 hours ago

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About the role

  • L2 Support Technician providing support for Unix systems in Mumbai at Nomura. Collaborating with teams to manage incidents and implement scheduled system changes.

Responsibilities

  • Handle Asia & EU shifts to support Unix L2 support.
  • Handle Hardware Breakfix with the coordination with RedHat & Cisco/HP
  • Prepare and implement scheduled system changes during off-hours/weekends
  • Handle user requests related to Unix Platform
  • Manage prod issues, attend call with the app & infra teams
  • Weekend & On-call support to manage prod changes & incidents.
  • Escalate and liaise with vendors/engineering for troubleshooting issues
  • Collaborate with regional peers for change planning & implementation
  • Handle production outages/incidents in line with ITIL practices

Requirements

  • Overall experience of 3-8 years working on L2 Support for RHEL 7/8/9 OS Administration
  • Good working experience & hands-on knowledge of Linux
  • Experience with VMware vSphere and Hyper-V virtualization (2-3 years)
  • Basic storage & VM datastore knowledge (SAN, NAS, iSCSI)
  • RedHat Cluster experience
  • Working experience with large-scale server environments
  • Troubleshoot and resolve OS & server level issues.
  • Basic knowledge of Ansible playbook
  • Basic understanding for automating regular tasks by using Ansible, scripting shell / Python
  • Experience on Cisco & HP servers is an added advantage
  • Japanese language knowledge will be an advantage
  • Excellent English written, verbal, and presentation skills.

Benefits

  • Equal Opportunity Employer

Job title

Lead Infrastructure Operations – Services

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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