Commercial Real Estate Transaction Manager facilitating commercial real estate transactions from initial interest to execution. Connecting Legal, Finance, and Technical teams to ensure deal success.
About the role
- End User Support Manager for the NMC overseeing IT support and applications management. Leading teams and fostering stakeholder relationships to improve service delivery and efficiency.
Responsibilities
- Responsible for leading the end user support, applications support and assets management team
- Overseeing the delivery of timely and effective IT support
- Managing processes, resolving escalations, and ensuring service level agreements (SLA)
- Developing support strategies and fostering relationships with both internal and external stakeholders
- Aligning IT support with business objectives and goals
Requirements
- Effectively manage, mentor and develop a team, including performance management, coaching and workforce planning
- Oversee and manage the day-to-day operations of the End User support service to ensure a efficient and high quality service. As well as lead on IT projects.
- Ensure to adhere to incident, problem and change management. Continuously looking for way to improve efficiency, reduce ticket volume, and repeated tasks/issues.
- Build and maintain relationships with other departments, as well as third party vendors.
- Develop and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure and drive continuous improvement
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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