Business Analyst II investigating service issues and recommending solutions to improve operational performance at Horizon BCBSNJ. Collaborating with cross-functional teams for effective project implementation.
Responsibilities
Investigate service related issues to identify root cause of issues; identify and communicate business needs assessments as necessary.
May create forecasting tools using current technology/systems (Access, Excel, Monarch, etc.)
May translate business requirements and assist IT with the development of technical specifications.
Recommend solutions based on data analysis to increase business efficiency and/or improve existing processes.
Participate in internal and external project workgroup(s) and presentations.
Conduct User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc.
Prepare materials for internal and external audit activities; may review audit findings/reports for accuracy and completeness.
Perform other relevant tasks as assigned by management.
Requirements
High School Diploma/GED required
Minimum of four (4) years' experience in an operational role, or analytical role
Knowledge of Healthcare industry preferred
Strong Computer Skills-Microsoft Office products to include (Access, Word, Excel, PowerPoint, Project, Visio, etc.)
Team Player, Strong Analytical and Interpersonal Skills
Some travel may be required
Benefits
Comprehensive health benefits (Medical/Dental/Vision)
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