Senior Business Analyst focusing on operations analytics and performance measurement at Spring Health. Delivering insights for strategic decisions in healthcare operations.
About the role
- Business Analyst in the Data and Analytics team at Getty Images, leveraging data-driven insights to improve customer experience and service operations.
Responsibilities
- Run deep strategic analysis by collecting, processing, and visualizing data from various sources
- Develop and maintain pipelines, dashboards, and reports to track individual and departmental key performance indicators
- Guide experimentation by informing test designs and evaluating impacts and opportunities
- Collaborate with stakeholders and leadership to identify areas for improving service processes
- Prepare, document, and present data findings and recommendations in a clear and concise manner
- Stay updated with industry trends and best practices in data analysis and customer service
Requirements
- Bachelor’s or Master’s degree Statistics, Business, or an equivalent quantitative field
- Proven experience of having worked hands-on in a Data Analyst or Business Analyst role, preferably in a customer service environment
- Proficiency in data analysis tools (SQL, Excel) and data visualization software (Looker, Power BI)
- Strong analytical and problem-solving skills with knowledge of statistical analysis techniques and methodologies
- A solid understanding of customer service KPIs
- Excellent written and oral communication skills
- Ability to work independently on a project from ideation to delivery and as part of a team
- Familiarity with programming languages such as Python or R for optimizing workflows and automating repetitive processes
Benefits
- Above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans
- Global employee assistance programs
- Legal, pet, home, and auto coverage at preferential group rates and discounts
- Retirement and financial education and tools
- Flexible time off policy
- Company-paid holidays
- Employee Stock Purchase Plan at a 15% discount to market
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Business Analyst enhancing operational performance and quality improvement at Spring Health. Collaborating with Provider Operations for excellent provider experiences.
Business Systems Analyst participating in life insurance product development. Collaborating with cross - functional teams to translate business needs into technical requirements in a hybrid working environment.
Business Analyst managing banking products and processes within an agile squad. Collaborating with the Product Owner on solutions that address market and regulatory needs in the securities arena.
Functional Specialist in digital products and applications for Supergasbras, ensuring user and business needs are met efficiently. Supporting the entire product lifecycle in agile environments.
OTM Technical Analyst optimizing transportation processes at Johnson Controls. Analyzing requirements, configuring OTM, and collaborating with teams for system efficiency.
Senior IT Business Analyst focusing on enhancing processes through technology. Collaborating with various stakeholders to deliver quality solutions.
Business Analyst improving data quality and stakeholder processes in a leading economic information company. Collaborating with teams to enhance services and ensure compliance with legal standards.
Business Analyst working with business users and technology partners in the insurance sector. Focus on AI and automation for operational change initiatives.
Business Analyst providing dedicated business analysis support across strategic initiatives in AI and automation at Polo Digital. Collaborating with various teams to enhance business processes and requirements.