Hybrid Senior Manager – Head of KYB Onboarding

at Nium

• Job title: Senior Manager – Head of KYB Onboarding
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Mumbai, India

About the role

• Leading KYB/KYC Compliance efforts for a global payments company, focusing on operational excellence and strategic oversight. Engaging with regulators and driving compliance automation.

Responsibilities

• Onboarding Complex Organizations: Leading the onboarding of highly complex organizations and financial institutions, ensuring thorough due diligence, timely reviews, and effective risk management.
• Strengthening the KYB Framework: Refining and enhancing onboarding procedures across the Group.
• Driving Automation & Innovation: Partnering with tech teams to streamline compliance operations through automation and machine learning.
• Leading Compliance Strategy: Define and execute the strategic direction of KYB/KYC operations.
• Stakeholder Engagement: Act as the primary liaison with MLROs, regulators, and external partners.
• Performance & Risk Reporting: Prepare and present key reports to Senior Management and Compliance Committees.
• Team Leadership & Development: Oversee training initiatives, build team capabilities, and ensure consistent knowledge standards across regions.
• Operational Excellence: Monitor KPIs and SLAs.
• Documentation & Governance: Ensure all reviews and investigations are properly documented.

Requirements

• Minimum 10-12 years of experience in KYB, complex organizations & FI’s onboarding, Sanction Screenings, Investigations-related work.
• Ability to work in a challenging, highly regulated environment, serving as the primary liaison with MLROs, regulators, and other external stakeholders.
• Good understanding of the Payments/Fintech industry.
• ACAMS certification is preferred but not mandatory.
• Strong Interpersonal and English communication skills (both verbal and writing).
• Strong problem-solving and analytical skills with an investigative mindset.
• Team player, but also able to work independently and self-motivated.
• Attention to detail, efficiency, and ability to work under pressure within tight deadlines.
• Good hands-on experience with Advanced MS-Excel including Macros is an added advantage.
• Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape.
• Experience to build, lead and motivate a Compliance Operations team.

Benefits

• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs.
• We Care for Our Employees: Medical coverage along with 24/7 employee assistance program, generous vacation programs including year-end shut down.
• Flexible working hybrid working environment (3 days per week in the office).
• We Upskill Ourselves: Role-specific training, internal workshops, and a learning stipend.
• We Celebrate Together: Company-wide social events, team bonding activities, happy hours, team offsites, and much more.
• We Thrive with Diversity: Commitment to providing a safe and welcoming environment for everyone.