Customer Success Account Manager managing customer accounts for UPS in Arkansas. Focused on driving customer satisfaction and retention through engagement and support.
About the role
- Operational Key Account Manager at Nippon Express Group ensuring seamless execution of freight operations for key accounts. Collaborating with international teams to optimize client satisfaction and commercial success.
Responsibilities
- Serve as the primary contact for assigned key accounts, ensuring operational excellence, customer satisfaction, and commercial success.
- Provide competitive spot rate quotations across air, sea, road, and multimodal transport, in close coordination with procurement and pricing teams.
- Analyze client needs and offer tailored transport solutions while identifying upselling opportunities and supporting lead conversion.
- Support Key Account Managers and sales teams with service reviews, KPI tracking, reporting, and strategic account planning.
- Coordinate and conduct regular MBRs/QBRs, monitor performance metrics, and implement corrective actions to maintain service quality.
- Manage customer data, pricing, and sales pipelines through CRM tools, and oversee RFQ timelines and documentation.
- Ensure smooth business handover to operations, collaborating with internal stakeholders to maintain service consistency and quality standards.
- Build long term customer partnerships, fostering growth opportunities and aligning global capabilities with client needs.
Requirements
- Bachelor’s degree in Business, Logistics, or a related field, an advanced degree or relevant industry certifications are advantageous.
- Minimum of 3 years of experience in the freight forwarding industry, ideally within a vertical division.
- Fluent in English (spoken and written), additional language skills (e.g., Dutch, French, German, or Japanese) are a plus.
- Extensive knowledge of air and ocean freight business models, with a solid understanding of key account management and sales processes.
- Demonstrated ability to deliver presentations, conduct commercial negotiations, and build lasting client relationships.
- Strong analytical, organizational, and communication skills, able to manage multiple priorities in a dynamic environment.
- Proven leadership qualities, including sound decision making and team motivation capabilities.
- Proficiency in Microsoft Office (particularly Excel and PowerPoint), experience with CRM systems and tools such as Salesforce, Tableau, and spot platforms is essential.
Benefits
- A permanent position within a leading logistics company
- Stimulating tasks within a diverse and international environment with world known customers
- Great team members who will help you to get onboarded quickly
- Good Work Life Balance, possibility to Work From Home (hybrid or remote model)
- Individual training and development budget
- Attractive salary package
Job title
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