Solution Engineer providing technical support and implementation for Onit’s AI - centric legal platform. Engaging with Fortune 500 companies, solving complex challenges in a fast - paced environment.
About the role
- Associate Solutions Engineer at NinjaOne guiding customers through software implementation. Collaborating with sales and account management teams to ensure customer success in Berlin, Germany.
Responsibilities
- Guide customers through the implementation of the NinjaOne solution
- Work closely with sales teams to understand customer requirements and provide sales support
- Partner with account management department to meet the needs of existing customers
- Provide prompt, accurate follow-up to tickets and support calls
- Collaborate with cross-functional teams to resolve critical product issues
- Share knowledge of issues and corresponding resolutions with partner teams
Requirements
- At least 2 years' experience in a customer service-related position
- Fluent in German and English
- Previous experience with IT software helpful, but not required
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
- Polished verbal and written communication skills that deliver messages with a customer first mindset
- Experience with ZenDesk or other CRM ticketing software preferred
Benefits
- Flexible working hours with hybrid office options
- Lunch covered by NinjaOne 3 times/week at the office
- Access to Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop skills through renowned training platform
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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