Senior Technical Manager leading Economic Crime Prevention operations with a focus on delivering change. Collaborating with teams to implement solutions and manage risk effectively.
Responsibilities
Drive customer and colleague experience across the team
Deliver Operational Excellence through colleagues, championing a Continuous Improvement attitude
Work closely and collaboratively with Product Owners and Platform Leads supporting and influencing the delivery of change and transformation across the end-to-end customer journey and the Group Payments Strategy, making recommendations that have a positive short-term and long-term impact on the business.
Lead in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards by with our Risk teams, FCCT and NSM community
Deputise for the Head of Function
Play an active role in the extended Payments Operations Leadership Team and contribute to and lead initiatives that span across Payments Operations
Manage and mitigate risk across the team that you're accountable for and the wider business
Nurture positive relationships with internal stakeholders and partners in areas such as Product owners, Risk and Compliance functions and our ECP Nominated Senior Manager Community.
Requirements
You'll demonstrate the ability to think strategically and be able to solve complex problems
You`ll have experience of leading and guiding teams through change & innovation programmes to ensure successful delivery
You will have a strong technical ECP background and experience of running Technical ECP teams
You will have relevant product and industry experience, including experience of close working with risk and compliance functions
You'll need to be self-motivated with an empowering and encouraging approach, to build trusted relationships with your team and broader partners.
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
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