Lead Product Manager managing the delivery of complex product projects for a tech company. Driving product strategy and ensuring client satisfaction at Theodo.
About the role
- Director of Hospitality managing catering events and concierge services at NEXDINE. Coordinating with clients and vendors to create memorable experiences in hospitality.
Responsibilities
- Collaborate with clients to understand their event requirements, preferences, and expectations.
- Plan, organize, and execute catering events, ensuring a seamless and memorable experience for clients and guests.
- Coordinate with vendors, including catering services, decorators, and entertainment providers, to ensure all aspects of the event are well-managed.
- Create detailed event timelines and manage event logistics to ensure timely execution.
- Address and resolve any issues or challenges that may arise during events.
- Provide exceptional concierge services to guests, including answering inquiries, making reservations, and offering personalized assistance.
- Maintain a professional and welcoming atmosphere for guests, ensuring their needs are anticipated and met.
- Handle guest complaints or concerns promptly and effectively, striving to exceed expectations.
- Keep abreast of local events, and services to provide guests with relevant information.
- Coordinate with maintenance staff to address any repairs or improvements needed in a timely manner.
- Manage scheduling and logistics for meeting rooms, ensuring availability and proper setup.
- Work closely with vendors to ensure the timely delivery of supplies and services.
- Develop and maintain relationships with facility-related service providers.
Requirements
- Proven experience in event planning and coordination, with a focus on catering events.
- Strong interpersonal and customer service skills, with the ability to engage effectively with clients and guests.
- Excellent organizational and multitasking abilities to manage diverse responsibilities.
- Knowledge of concierge services and a commitment to delivering exceptional guest experiences.
- Facility management experience, including overseeing maintenance and coordinating logistics.
- Proficient in Microsoft Office and event planning software
- Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
- Minimum of 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.
Benefits
- Generous Compensation & Benefits Package
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance
- 401(k) Savings Plan
- Paid Time Off : Vacation, Holiday, Sick Time
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Employee Perks & Rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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