Sales Support Associate managing customer calls and emails for a SaaS email marketing client. Responsible for directing inquiries and providing excellent customer service.
About the role
- Sales Associate delivering exceptional guest experiences at Yankee Candle store in Evansville. Maximizing sales through product knowledge and building lasting customer relationships while fostering teamwork.
Responsibilities
- Contribute to creating a welcoming store environment focused on delivering an exceptional guest experience.
- Understand guest needs through product knowledge and make emotional connections.
- Maximize sales potential by implementing company selling strategies and building lasting customer relationships to enhance loyalty.
- Drive guest loyalty through the Rewards Loyalty program and Key Performance Indicators (KPIs).
- Assist in maintaining store appearance by following company visual standards, including plan-o-grams, visual maintenance, signage, and store cleanliness.
- Support the Store Manager in building a high-performing team that represents Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
- Foster a positive work environment through teamwork and effective communication.
- Support inventory management activities and control expenses.
- Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
- Consistently strive to achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.
Requirements
- High School completion or equivalent GED.
- Proven experience in a retail environment (1+ years preferred).
- Strong communication and interpersonal abilities.
- Must be able to work in a fragrance-filled environment.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Health insurance
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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