Customer Experience Coordinator responsible for enhancing customer experience at HSR services in Hamilton. Engaging with diverse stakeholders and facilitating public consultation for service improvement.
About the role
- Customer Service Specialist assisting with insurance and account inquiries for an international operation. Delivering empathetic customer service in a hybrid setting.
Responsibilities
- Deliver world-class customer service over the phone
- Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
- Support customers with account-related inquiries and preventive outreach
- Accurately document customer interactions, claims, and account updates
- Build trust through a customer-first, empathetic approach
- Handle complaints and escalations professionally
- Navigate multiple systems while meeting quality and compliance standards
Requirements
- English Fluency: Required
- Customer Service Experience: Assistance, support, or call center experience preferred
- Strong communication and de-escalation skills
- High attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Proficiency with computers, including MS Word and Excel
Benefits
- Flexible Work Model: Hybrid or remote options based on role and business needs
- Competitive Compensation: Monthly income plus performance and annual bonuses
- Balanced Schedules: More relaxed than traditional customer service roles
- Career Growth: Ongoing training and development opportunities
- Global Exposure: Support customers in an international service environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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