Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Customer Service Advisor for the Swedish market based in Barcelona, providing support for clients in the payment industry via phone and email. Engage with customers, manage inquiries, and help resolve payment-related issues in a hybrid work model.
Responsibilities
- Connect with B2B customers via phone and email, providing service-oriented solutions.
- Keep things organized by handling admin tasks and following up on questions and requests.
- Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Requirements
- Native-level proficiency in Swedish (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
Benefits
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
- Hybrid working model.
- Opportunities for internal growth and career progression to advance your professional journey.
- Extensive training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- A permanent role with a competitive salary for financial stability.
- Unlimited coffee and fresh fruit on office days for an energy boost.
- Free online Spanish lessons outside of working hours for skill development.
- Unforgettable staff parties that bring the team together, creating lasting memories.
- Comprehensive support for mental health and well-being- Ifeel app
Job title
Job type
Experience level
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Not specified
Degree requirement
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