Customer Service Representative handling calls for home improvement inquiries in a hybrid work environment. Work involves customer interaction and appointment bookings, emphasizing communication skills and adaptability.
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Onsite Renewals Volume Sales Support Specialist – DACH
Posted 23 minutes ago
About the role
- Sales Support Specialist engaging with customers to improve renewal deal execution and manage customer relationships. Requires strong communication in English and German with technical and operational team collaboration.
Responsibilities
- Engage with Customers/Partners to improve the execution of small & medium size renewal deals
- Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
- Owns and independently manages end-to-end renewals in close collaboration with customers or partners on time
- Identify upsell & new business opportunities within the renewal
- Handle discount delegation with care
- Responsible for order management activities
- Resolve business related escalations together with OS Sales Rep and manage customer expectations
- Manage and update opportunities in SFDC on a regular basis
- Develop and maintain a strong relationship with extended account team
Requirements
- Bachelor's or Master's degree in Business Management or equivalent
- Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)
- Fluent in verbal and written English and German language
- Strong written and verbal communication skills
- Be able to quickly learn and adapt business processes and sales tools
- Solution oriented / problem solving skills.
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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