Customer Success Specialist enhancing service delivery for practitioners and patients in North America. Focused on building relationships and customer satisfaction in a health tech company.
About the role
- Customer Success Specialist delivering service to practitioners and patients across North America. Providing assistance and solutions to ensure customer satisfaction and success.
Responsibilities
- Deliver unparalleled service to practitioners and patients across North America.
- Serve as the primary point of contact, providing proactive assistance and personalized solutions.
- Ensure the success and satisfaction of our diverse customer base.
- Drive meaningful relationships, foster trust, and elevate the overall customer experience.
Requirements
- Must be flexible to work every 4th weekend.
- Ability to communicate effectively with lab representatives and cross functional team members to resolve issues on behalf of customers
- Willingness to jump in with a positive attitude to support your team or any customer needs
- Stay on top of the most up to date information as the labs product evolves to accurately support customer needs
- Attention to detail; ability to troubleshoot issues and raise any possible bugs or operational issues to the proper teams
Benefits
- Competitive Compensation
- Flexible Paid Time Off program
- Fullscript’s RRSP match program
- Stock Options
- Customizable benefits package (medical, dental, vision) with HSA
- Discount on Fullscript catalog of products for family & friends
Job title
Job type
Experience level
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Degree requirement
Location requirements
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