Lead Product Manager developing AI-driven service intelligence solutions at Neuron7.ai. Oversee product strategy for Agentic Experience and analytics expertise.
Responsibilities
Own and drive the product roadmap for AI diagnostics
Improve onboarding & time-to-ROI
Build self-service diagnostic experiences for end users
Optimize technician workflows and expert curation tools
Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
Partner with customers to gather real-world feedback
Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
Track success metrics:
Diagnostic accuracy
Case deflection
Technician productivity
Requirements
7–10+ years of Product Management experience
Experience in AI diagnostics, FSM, CSP, or support automation
Strong knowledge of:
ServiceNow
Salesforce Service Cloud
Microsoft Dynamics / Zendesk
Exposure to LLMs, AI search, ML systems (plus)
Strong analytical and data-driven mindset
Experience working with field service & support teams
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