Cloud Engineer responsible for implementing and improving cloud IT infrastructure at RouteSmart Technologies. Collaborating with DevOps and Product Development teams for secure and efficient cloud operations.
About the role
- Cloud Engineer responsible for managing Netrix and its customers' IT infrastructure. Supporting Windows/Linux Servers, Virtualization, and Backup technologies.
Responsibilities
- Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups
- Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANs
- Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures
- Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments
- Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments
- Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs
- Participate in on-call rotations, including weekends and after-hours support
- Document configurations, procedures, and best practices; maintain accurate technical documentation
- Participate in client onboarding, delivery, and internal continuous improvement initiatives
- Follow documented Change and Problem Management processes for Netrix and its customers
Requirements
- Bachelor’s degree in information technology or related field, or equivalent experience
- 5-7 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and SAN and Backup
- Hands-on experience and Advanced Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V) and Storage (SAN)
- Strong Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services
- Hands-on experience with troubleshooting backup-related issues and restore operations
- Basic Networking Skills to identify and troubleshoot server/virtualization network-related issues
Benefits
- Comprehensive group benefits to meet the needs of you and your family
- Flexibility and time off when you need it
- Casual work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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