Hybrid Manager, Ads Ops Solutions

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About the role

  • Manager of Ads Ops Solutions leading LATAM Ads Ops team at Netflix. Overseeing campaign activation and optimizing operational efficacy with global partnerships.

Responsibilities

  • Lead the LATAM Ads Ops Solution team that are responsible for campaign activation, troubleshooting, and operational efficacy
  • Partner with the Product and Engineering teams to iterate on scaled workflows, navigating between efficient vendor support and the future state of automation
  • Partner with the Account and Demand Management teams to ensure on-time activation and an efficient engagement model
  • Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future opportunities for improvement
  • Collect data to identify root-cause problems
  • Define the external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity
  • Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation and troubleshooting
  • Capture future Ads Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)
  • Ensure consistency and alignment across all regional Ads Ops Solutions team, leveraging a follow-the-sun model
  • Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business
  • Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations
  • Advocate, understand, and communicate the company values

Requirements

  • 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications
  • 5+ years of managerial experience, experience with global markets a plus
  • Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)
  • Fluent in English, Brazilian Portuguese and/or Spanish
  • Experience working in proprietary Ad Technology is preferred
  • Strong familiarity with Direct IO, Programmatic, and Live Advertising
  • Strengths building cross-functional relationships, developing insights, managing projects, and articulating success
  • A data-driven approach to problem-solving and analysis; managing accountability for deliverables
  • Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

Benefits

  • Inclusion programs
  • Equal opportunity employment
  • Meaningful interview experience for all candidates
  • Diversity recognition

Job title

Manager, Ads Ops Solutions

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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