Manager of Ads Ops Solutions leading LATAM Ads Ops team at Netflix. Overseeing campaign activation and optimizing operational efficacy with global partnerships.
Responsibilities
Lead the LATAM Ads Ops Solution team that are responsible for campaign activation, troubleshooting, and operational efficacy
Partner with the Product and Engineering teams to iterate on scaled workflows, navigating between efficient vendor support and the future state of automation
Partner with the Account and Demand Management teams to ensure on-time activation and an efficient engagement model
Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future opportunities for improvement
Collect data to identify root-cause problems
Define the external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity
Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation and troubleshooting
Capture future Ads Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)
Ensure consistency and alignment across all regional Ads Ops Solutions team, leveraging a follow-the-sun model
Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business
Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations
Advocate, understand, and communicate the company values
Requirements
8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications
5+ years of managerial experience, experience with global markets a plus
Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)
Fluent in English, Brazilian Portuguese and/or Spanish
Experience working in proprietary Ad Technology is preferred
Strong familiarity with Direct IO, Programmatic, and Live Advertising
Strengths building cross-functional relationships, developing insights, managing projects, and articulating success
A data-driven approach to problem-solving and analysis; managing accountability for deliverables
Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
Benefits
Inclusion programs
Equal opportunity employment
Meaningful interview experience for all candidates
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